We test every toy at the register to confirm it's in working order before we sell it. Still, sometimes you can draw a dud that will go belly up well before its time. Before trying to return a broken toy, there are a few things you need to consider:
Did you leave the batteries in?
It's very important not to leave batteries in any toy when it's not in use. Doing so will frequently lead to its premature death. If we see evidence that batteries have been left in a toy, we will not exchange it.
Did you misuse it?
Toys—especially electric ones—require proper handling and maintenance. Using the wrong kind of lube, exposing a non-waterproof toy to too much moisture and failing to store it properly are all examples of mistreatment that will disqualify a toy from being considered defective.
Are you expecting too much?
Normal "wear and tear" is not considered a defect. A toy's material and build quality will generally vary in relation to it's price. You won't get the same performance and durability below $20 that you will above $100.
We make an effort to check our apparel for defects before selling it. However, catching weak seams, missing clasps and other small details is not always easy - and in the case of packaged lingerie, it's simply not possible. Apparel that exhibits manufacturing defects (ripping seams, irregularities, missing bits etc.) under normal use within fourteen days of purchase can generally be returned for a like exchange. In the case of defects, the tags are not required.
Defects are very rare outside of toys and apparel. However, if you have something you believe to be defective, you can bring it back within fourteen days of purchase and we'll hear you out. If we determine the item to be defective, we will generally offer a like exchange.