Return Policy Basics

Can I Return It?

When something you buy turns out to be defective or doesn't fit properly we're happy to offer an exchange or store credit under most circumstances as long as you do three things:

  1. Keep your receipt: We can't process any return without an original receipt, so be sure to hold on to yours.

  2. Keep the packaging & tags: Except in the case of defective apparel (see below for details) products should be returned with their original packaging and tags.

  3. Bring it back within 14 days*: Unless there's a good reason for extending it, returns should be made within fourteen (14) days of purchase.

Final Sale

Some products are not eligible for return under any circumstances. These include: markdowns, demos, open-box and items marked “final sale” on the tag and/or sales receipt.

*The fourteen day rule does not apply to products covered by a manufacturer warrany (see details below)

 
 

Product Defects

Defective Toys

We test every toy at the register to confirm it's in working order before we sell it. Still, sometimes you can draw a dud that will go belly up well before its time. Before trying to return a broken toy, there are a few things you need to consider:

Did you leave the batteries in?  
It's very important not to leave batteries in any toy when it's not in use. Doing so will frequently lead to its premature death. If we see evidence that batteries have been left in a toy, we will not exchange it.

Did you misuse it?  
Toys—especially electric ones—require proper handling and maintenance. Using the wrong kind of lube, exposing a non-waterproof toy to too much moisture and failing to store it properly are all examples of mistreatment that will disqualify a toy from being considered defective.

Are you expecting too much?
Normal "wear and tear" is not considered a defect. A toy's material and build quality will generally vary in relation to it's price. You won't get the same performance and durability below $20 that you will above $100.

Defective Apparel

We make an effort to check our apparel for defects before selling it. However, catching weak seams, missing clasps and other small details is not always easy - and in the case of packaged lingerie, it's simply not possible. Apparel that exhibits manufacturing defects (ripping seams, irregularities, missing bits etc.) under normal use within fourteen days of purchase can generally be returned for a like exchange. In the case of defects, the tags are not required.

Other Defects

Defects are very rare outside of toys and apparel. However, if you have something you believe to be defective, you can bring it back within fourteen days of purchase and we'll hear you out. If we determine the item to be defective, we will generally offer a like exchange.

 

Manufacturer Warranties

A growing number of toy manufacturers are providing warranties against defects in material and construction. Unless expressly forbidden, we're happy to directly support product warranties and will replace any product deemed defective within the covered period. Toy makers offering warranties that we support include:

  • Lelo
  • Fun Factory
  • Blush
  • We-Vibe
 
 

What if it doesn't fit?

We strongly encourage trying on apparel before purchase. However, we understand that in some cases, particularly with items purchased as gifts, this is not always possible. Our associates make every effort to get you the right fit, but when things don't work out we will generally offer a like exchange on ill fitting lingerie with the some restrictions:

Tags must be intact

Apparel must have the original tags intact to be considered for exchange. When buying a gift be sure to leave the tags on until the recipient has had a chance to try it on.

Item must be unworn

Any apparel showing signs of wear will not be considered for exchange.

Final Sale

Apparel in the following categories is not eligible for return or exchange unless defective: hosiery, bodystockings, boxed items, costumes, and sale merchandise.

 
 

Final Thoughts

Like Exchange

Whenever possible, we make exchanges for an item identical to the one being returned. However, there are times when an identical item is not available. In such cases we may offer an exchange for a similar item at or near the same price, with any price difference being credited toward the purchase.

It Can't Hurt to Ask

We want you to be happy with every purchase you make from us and will make every effort to be reasonable about returns - so long as you are too.

If you've got a situation that you're not sure fits into our return policy, please let us know. We'll always hear you out and see what we can do.

 

Need to Return Something?

The best way to get the ball rolling is to submit a return request.
Don't worry, it only takes a minute and all you need is your receipt.